Shipping and Return Policy
Shipping
Free shipping on orders of $75 or more (subtotal- after all discounts have been applied).
The shipping cost is a standard rate of $6 for orders under $75.
Expect packages to arrive 3-8 days from when we receive your order
United States Only
We are not liable for any lost or stolen packages.
Online Returns
No exchanges.
All returns will be processed for store credit only.
You have 21 days from the delivery date to contact us to begin your return.
Your return must be sent back within 30 days from the original delivery date.
All merchandise must be returned in its original condition with original tags attached.
Merchandise that has been altered, stretched, changed in its appearance will not be accepted.
If you receive a damaged item, you must contact customerservice@cleocentric.com within 2 days of the delivery date.
For items with an "***" next to the name, you have 7 days to contact us to begin your return. Your return must be sent back within 14 days from the original delivery date.
Sale Items Are Final Sale.
Gift Cards are Final Sale.
Order Cancellations will only be accepted within 4 hours from the time the order was placed.
No Exceptions.
In-Store Returns
All returns will be processed for store credit only.
Returns will be accepted within 30 days from the date purchased.
All merchandise must be returned in its original condition with original tags attached.
Merchandise that has been altered, stretched, changed in its appearance will not be accepted.
If an item is discounted due to damage, it is Final Sale.
If you purchase an item that is damaged, you must contact customerservice@cleocentric.com within 2 days of the original purchase date.
Items with an "***" next to the name are Final Sale.
Sale Items Are Final Sale.
Gift Cards are Final Sale.
No Exceptions.
Return Instructions
In-Store Returns
- Visit us at any location with your return. Receipt is needed to process all returns.
- Return must meet the above criteria in order to be accepted.
- If accepted, a store e-gift card will be issued.
Mail Returns
1. Email customerservice@cleocentric.com with your order number and item(s) to be returned. We will send you a return shipping label.
2. Package item(s) in their original condition with attached tags and attach the return shipping label to the package.
3. Drop off package at shipping station.
4. Once the return has been received, you will receive an e-gift card with the refund amount within 48 hours.
Shipping return fees will be deducted from the e-gift card.
International exchanges or returns (Outside of the U.S) will not be accepted.