Formal Gown Policy
Formal Gowns take approximately 1 day to 8 weeks to ship.
Shipping time varies based on style, color, and size.
Please select the style & size to see when your size is expected to ship by looking at the processing time above.
Longer ship times mean that our shipment has not arrived.
Expedited shipping is available, but it will not speed up the processing time of the style. It will only affect the shipping time once the item has shipped. Shipping time is how long your order spends in transit.
Formal Gowns follow our 3 day return policy. Please visit our returns portal to start your return. Your return must be sent back within 3 days from the original delivery date that is stated by the tracking number.
Gowns are returnable for store credit only.
All merchandise must be returned in its original condition with original tags attached.
Merchandise that has been altered, stretched, changed in its appearance will not be accepted.
If you receive a damaged item, you must contact customerservice@cleocentric.com within 2 days of the delivery date that is stated by the tracking number.
For gowns labeled as pre-order, expedited shipping is available but it will not speed up the availability of pre-order items. It will only affect the shipping time once the item is in stock.
We do not accept order cancellations.
If you wish to edit your order to a different style, color, or size, please contact customerservice@cleocentric.com or send us a message in chat.